FAQ

Online and in our stores. At all our stores payments can be made by credit card or cash. Online bookings need to be paid by credit card, PayPal, or iDEAL. Online we accept Visa, MasterCard and many more. It is not possible to make a booking without a payment, or to make a booking via the phone or email.

For some attractions, there are different prices for children and infants. See the product page for further information.

No, we do not offer different prices for students or senior citizens.

We kindly advise you to try to make the purchase using a different browser. If that does not work, please try to use a different payment method. If there are other issues or you need more information, please send us an email to hello@toursandtickets.nl, including which product you are trying to buy and which payment method you tried.

Please make sure to wait 30-45 minutes, and always check your SPAM folder. If the tickets did not arrive please send an email to hello@toursandtickets.nl. If you need the tickets directly because you are pressed for time to make your timeslot, you can always call us at +31(0)20-4204000.

If you purchased your tickets in one of our shops and you lose these tickets, it is not possible for us to give you these tickets again.

In general it is not necessary to print your tickets. Most attractions and museums can scan the ticket from your mobile device. For some it is necessary to print the tickets, you can find this information on the product pages. If necessary, it is possible to get your tickets printed at our Tours & Tickets shop on Damrak 26.

No, as most of the tickets are scanned when you visit your destination, it is not important whose name is on the tickets. It is possible for friends/relatives to use tickets in your name or to give the tickets you purchased as a present, unless specified differently on the product page.

For more information about the excursions, cruises, attractions, and museums take a look at the product pages. For further information, feel free to email your question to hello@toursandtickets.nl.

For information and orders that involve groups of more than 15 people, please send an email to groups@tourismgroup.com, include the following information if possible: chosen activity, date, time, and group size. 

Please send an email for more information to groups@tourismgroup.com so we can see how we can help you.

Please send an email to hello@toursandtickets.nl, with the details of your booking and what the complaint is about.

Unresolved complaints by consumers about digitally purchased products on Tours-tickets.com can be resolved through the Online Dispute Resolution.